Shipping policy

Shipping & Delivery Policy

Last Updated: October 27, 2026

1. How Your Order Ships

Sovereign Premier works with established brands in the United States. Your order ships directly from the brand or its fulfillment partner to the delivery address you provide at checkout.

Smaller items usually travel by parcel carrier. Larger pieces, such as saunas and cold plunges, travel by freight.

2. Delivery Destinations

We currently ship within the 48 contiguous United States and Washington, D.C. Delivery to Alaska, Hawaii, U.S. territories and P.O. boxes is not currently offered.

3. Shipping Costs & Taxes

Shipping costs and applicable taxes are calculated and shown at checkout, before you pay. There are no hidden delivery charges added after purchase.

4. Processing & Delivery Times

Processing and transit times vary by brand, product and destination. Some pieces are made to order and need several weeks to build before they ship; where this applies, it is noted in the product description.

If your order cannot ship within the expected timeframe, we will let you know and give you the option to accept the revised timing or cancel for a full refund, as required by law.

5. Tracking & Freight Appointments

You will receive tracking details once your order ships. For freight deliveries, the carrier usually contacts you to schedule a delivery window, so please keep your phone number and email current.

6. What Freight Delivery Includes

Freight delivery is usually made to the curb, driveway or garage. It does not include carrying the item inside, unpacking, assembly, installation or packaging removal unless the product description expressly says so.

Many saunas arrive as kits that require assembly, and many require a licensed electrician to install. Please review the dimensions, weight and electrical requirements in the product description before ordering, and plan for help moving large pieces into place. Our concierge team is happy to answer questions before you buy.

7. Preparing Your Property

Please make sure the delivery location is accessible to a freight truck and that doorways, pathways and the installation area can accommodate your piece. Let us know about unusual access conditions before ordering.

8. Inspecting Your Delivery

Please inspect the packaging and product when it arrives. If you see visible damage, photograph it and ask the driver to note it on the delivery receipt before signing, where possible.

Contact advisory@sovereignpremier.com with your order number and photographs, ideally within 48 hours of delivery. Keep the packaging and the affected item until we provide instructions. We will coordinate with the brand and carrier on your behalf. Prompt reporting helps, but it does not remove any rights you have under applicable law.

9. Missing or Delayed Shipments

If a shipment is marked delivered but has not arrived, or tracking has not updated for several days, contact our advisory team with your order number and we will investigate with the brand and carrier.

10. Returns & Cancellations

Please see our Return & Refund Policy for return eligibility and costs.

11. Contact

Questions before you order: concierge@sovereignpremier.com
Existing orders and delivery assistance: advisory@sovereignpremier.com
Toll-Free: (888) 482-4118
Text: (254) 237-5976

Monday–Friday: 9:00 AM–6:00 PM Central Time
Saturday: 10:00 AM–4:00 PM Central Time
Sunday: Unavailable

12. Policy Updates

We may update this policy from time to time. Changes will be posted here and will not apply retroactively to orders already placed.