Shipping policy
This Shipping Policy applies to purchases made through sovereignpremier.com.
Effective Date: September 8, 2026
1. Introduction
Sovereign Premier works with select manufacturers and suppliers to fulfill high-quality wellness and lifestyle products throughout the continental United States. Because our products vary significantly in size, weight, manufacturer, and delivery method, processing and delivery times may vary by product.
Product-specific shipping information shown on an individual product page will take precedence over the general estimates in this policy.
2. Shipping Destinations
Continental United States
We currently ship within the 48 contiguous United States and Washington, D.C.
We do not currently ship to Alaska, Hawaii, U.S. territories, or P.O. boxes that cannot accept the applicable carrier or freight delivery service.
3. Shipping Costs
Sovereign Premier offers free shipping on most orders within the continental United States.
Any applicable shipping charges will be displayed during checkout when available. If additional freight or delivery charges apply that cannot be calculated at checkout, Sovereign Premier will contact you for approval before the order is submitted for fulfillment.
4. Order Processing & Delivery Estimates
Sovereign Premier Processing: Please allow approximately 3–5 business days for us to process and prepare your order for supplier fulfillment.
Supplier Processing: After your order is submitted to the manufacturer or supplier, additional processing time may apply. Supplier processing periods vary by product and are provided on the individual product page when available.
Transit Time: Transit time begins after the order has shipped and varies according to the product, destination, carrier, and delivery method.
Delivery estimates shown on product pages are calculated from the customer’s original purchase date and account for Sovereign Premier processing, supplier processing, and estimated carrier transit.
Business days are Monday through Friday, excluding applicable holidays.
Delivery estimates are not guaranteed and may be affected by inventory availability, carrier scheduling, weather, remote delivery areas, or other circumstances outside our reasonable control.
5. Shipping Methods & Carriers
Orders may ship through national parcel carriers, freight/LTL carriers, specialty delivery providers, or other services selected according to the product’s size, weight, destination, and manufacturer requirements.
Carrier selection may vary by order.
6. Oversized & Freight Deliveries
Many Sovereign Premier products are large, heavy, or oversized and may require freight or specialty delivery.
Depending on the product, standard delivery may be made to a curb, driveway, residence entrance, business entrance, or another designated delivery point.
Standard delivery does not necessarily include inside placement, unpacking, assembly, installation, or debris removal.
Please review the Shipping & Delivery section on the individual product page for product-specific requirements.
7. Room-of-Choice & White-Glove Delivery
Room-of-Choice or White-Glove delivery may be available for certain products and locations.
Availability, included services, and additional charges vary by manufacturer and destination. Please contact support@sovereignpremier.com before ordering if you would like us to confirm upgraded delivery options.
8. Tracking
When tracking information is available, customers will receive shipment details by email after the order ships.
Some freight deliveries may also require the carrier to contact the customer to coordinate a delivery appointment.
9. Preparing for Delivery
Customers purchasing large or oversized products are responsible for reviewing product dimensions and confirming that the delivery location can accommodate the item.
Please consider:
- Doorway and hallway clearance
- Stairways and elevators
- Driveway and property access
- Required installation space
- Electrical or other installation requirements
- Assistance needed to move the product from the delivery point
Product-specific requirements are provided on applicable product pages.
10. Delivery Issues
Damaged Shipments
Please inspect packages and freight shipments as soon as reasonably possible.
If an order arrives damaged, photograph the packaging and product and contact support@sovereignpremier.com promptly. Certain manufacturers or carriers may have specific damage-reporting deadlines, which will apply when stated on the product page or delivery documentation.
Missing Items
If an item or component appears to be missing, contact us with your order number and details of the missing item so we can assist you.
Marked Delivered but Not Received
Please confirm the shipping address, check around the delivery location, and contact the applicable carrier where appropriate. You may also contact Sovereign Premier so we can assist with available tracking information.
11. Returns & Refunds
Return eligibility, return shipping costs, restocking fees, and refund procedures vary by product and manufacturer.
Please review our Return & Refund Policy and any product-specific return information before purchasing.
12. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Additional costs resulting from an incorrect address, failed delivery, refused shipment, or required redelivery may be the responsibility of the customer where permitted and applicable.
13. Contact
For questions about shipping or delivery:
Email: support@sovereignpremier.com
Service Hours: Monday–Friday, 9:00 AM–6:00 PM CT; Saturday, 10:00 AM–4:00 PM CT; Sunday unavailable
14. Changes to This Policy
We may update this Shipping Policy as our products, suppliers, or fulfillment methods change. Updates become effective when posted on this page.