Return and Refund Policy

This Return and Refund Policy applies to purchases made through sovereignpremier.com.

Effective Date: September 9, 2026

1. Overview

At Sovereign Premier, we want customers to feel confident when purchasing premium wellness and lifestyle products from our store. Because many of our products are large, high-value, oversized, or fulfilled directly by select manufacturers and suppliers, return requirements may vary by product.

This policy explains the general requirements for returns, refunds, exchanges, damaged items, and cancellations.

Product-specific return terms, manufacturer requirements, and exceptions may apply and will take precedence where stated on the individual product page.

2. Return Eligibility

Unless otherwise stated on the applicable product page, eligible products may generally be returned within 30 days of delivery.

To qualify for a return, the product must generally:

  • Be within the applicable return window
  • Be in new, unused, and resalable condition unless the return involves a defect or damage
  • Include the original packaging
  • Include all accessories, components, manuals, documentation, and other items originally supplied with the product
  • Include proof of purchase from Sovereign Premier
  • Meet any additional manufacturer-specific return requirements

Products that have been damaged through misuse, improper installation, unauthorized modification, or improper handling may not qualify for return.

Some products may have different return windows, restrictions, or may be final sale. Any such exceptions will be disclosed on the applicable product page when known.

3. How to Request a Return

Before returning any product, please contact Sovereign Premier for authorization and return instructions.

Email: support@sovereignpremier.com
Service Hours: Monday–Friday, 9:00 AM–5:00 PM CT

Please include:

  • Your order number
  • Product name
  • Reason for the return
  • Photos or video when applicable
  • A description of any damage, defect, missing component, or other issue

Do not ship a product back without receiving return instructions first.

Products returned to an incorrect address or without authorization may experience delays, additional costs, or may not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, defective, incomplete, or incorrect, contact us promptly, preferably within 48 hours of delivery, so we can begin the claims process.

Some manufacturers and freight carriers have specific damage-reporting deadlines. Customers should therefore report visible damage or delivery issues as quickly as possible.

When reporting an issue, please provide:

  • Your order number
  • Photos of the product
  • Photos of the shipping packaging
  • Photos of any visible freight or delivery damage
  • A description of the issue

Depending on the circumstances and applicable manufacturer policy, an approved claim may result in repair, replacement parts, product replacement, return, or refund.

For approved returns involving products that arrived defective, damaged, or incorrectly shipped, applicable return shipping costs will generally be covered in accordance with the manufacturer or carrier requirements.

5. Non-Defective and Change-of-Mind Returns

Approved returns for reasons such as change of mind, ordering the wrong product, or no longer wanting the item may be accepted when the product meets all applicable return requirements.

For approved non-defective returns:

  • The customer is generally responsible for return shipping costs
  • Oversized or freight return shipping can be substantial
  • Original shipping or upgraded delivery charges may be non-refundable where applicable
  • The product must meet the applicable condition and packaging requirements
  • Manufacturer-specific restocking, packaging, handling, or other return-related fees may apply

Any applicable product-specific return costs or exceptions will be determined according to the manufacturer’s return requirements.

Sovereign Premier does not apply a universal restocking fee to every product.

6. Oversized and Freight Returns

Many Sovereign Premier products, including massage chairs, saunas, cold-plunge systems, and other large products, may require freight or specialty transportation.

Return freight for oversized products can be significantly more expensive than standard parcel shipping.

Customers are responsible for applicable freight costs on approved non-defective returns unless otherwise stated.

Customers should retain all original packaging for large or oversized products until they are satisfied that the product will be kept.

Failure to retain required packaging may result in additional packaging charges, reduced refund eligibility, or return refusal depending on manufacturer requirements.

7. Return Inspection

Returned products are subject to inspection before a refund is approved.

A refund may be reduced or a return may be declined if the product:

  • Shows signs of use beyond what is permitted by the applicable return policy
  • Is damaged after delivery
  • Is missing components, accessories, manuals, or documentation
  • Has been modified or improperly installed
  • Is returned without required original packaging
  • Is otherwise not returned in the condition required by the applicable manufacturer

Any applicable deductions will be based on the condition of the returned product and the applicable manufacturer requirements.

8. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow up to 14 business days after the returned product has been received and inspected for refund processing, unless a different manufacturer-specific timeframe applies.

After Sovereign Premier processes a refund, additional time may be required for your bank, credit card issuer, or payment provider to post the funds to your account.

Shipping, freight, expedited delivery, Room-of-Choice, White-Glove, installation, or other service charges may be non-refundable when those services have already been performed.

9. Exchanges and Replacements

Exchanges and replacements may be available depending on the product, manufacturer, inventory availability, and reason for the request.

Defective or damaged products may qualify for replacement parts, repair, product replacement, or another remedy rather than a full product exchange.

Non-defective exchanges are subject to the applicable product and manufacturer return requirements.

Please contact support@sovereignpremier.com before attempting an exchange.

10. Cancellations

If you need to cancel an order, contact us as soon as possible at support@sovereignpremier.com.

We will make reasonable efforts to cancel an order before it has entered supplier processing or fulfillment.

Cancellation is not guaranteed once an order has been submitted to the manufacturer, prepared for shipment, shipped, or otherwise entered the fulfillment process.

If an order can no longer be canceled, the applicable return policy will apply.

Manufacturer cancellation fees, freight charges, or other non-recoverable costs may apply after processing has begun.

11. Refused Deliveries

Customers should not refuse delivery unless instructed to do so by Sovereign Premier or the applicable carrier/manufacturer.

Refusing a delivery without authorization may result in:

  • Return freight charges
  • Redelivery charges
  • Storage fees
  • Manufacturer fees
  • Other costs associated with returning the product

These costs may be deducted from any applicable refund where permitted.

If a shipment appears damaged upon delivery, document the condition with photographs and contact us promptly for instructions.

12. Non-Returnable Items and Exceptions

Certain products may be non-returnable due to manufacturer restrictions, health and hygiene considerations, customization, clearance status, final-sale designation, or other product-specific circumstances.

Examples may include:

  • Final-sale or clearance products
  • Customized or special-order products
  • Products specifically identified as non-returnable
  • Certain opened or used personal wellness products
  • Products damaged through misuse or improper installation
  • Items missing required packaging, parts, or accessories

Any known product-specific exceptions will be disclosed on the applicable product page.

13. Manufacturer-Specific Policies

Sovereign Premier works with multiple manufacturers and suppliers whose individual return requirements may differ.

Where a manufacturer imposes product-specific requirements relating to:

  • Return windows
  • Product condition
  • Packaging
  • Freight
  • Restocking
  • Cancellation
  • Damage claims
  • Exchanges
  • Non-returnable products

Those requirements may apply to the applicable product and will take precedence where disclosed.

If you have questions about the return requirements for a specific product before purchasing, contact us at support@sovereignpremier.com.

14. Legal Rights

Nothing in this policy limits any rights or remedies available to consumers under applicable federal, state, or local law.

15. Changes to This Policy

We may update this Return and Refund Policy as our products, suppliers, manufacturers, or fulfillment practices change.

Updates become effective when posted on this page.

16. Contact

For return, refund, cancellation, or product-related questions:

Sovereign Premier
Email: support@sovereignpremier.com
Service Hours: Monday–Friday, 9:00 AM–6:00 PM CT; Saturday, 10:00 AM–4:00 PM CT; Sunday unavailable