Return and Refund Policy
Return & Refund Policy
Last Updated: October 27, 2026
1. Overview
Sovereign Premier offers products from selected manufacturers and suppliers. Return requirements may vary because many pieces are large, made to order, or delivered by freight directly from the brand.
Product-specific exceptions, cancellation conditions, and applicable fees will be disclosed on the product page before purchase. These conditions do not override rights provided by applicable law.
2. Return Eligibility
Unless different terms are disclosed before purchase, eligible products may be returned within 30 days of delivery.
To qualify for a non-defective return, the product must be new, unused, and in resalable condition, with its original packaging, accessories, components, manuals, and proof of purchase.
Customized, made-to-order, final-sale, or hygiene-sensitive products may have different return conditions or may be non-returnable. Any such restriction must be disclosed before purchase.
Damage, defects, or incorrect items are reviewed separately from change-of-mind returns.
3. Requesting a Return
Contact advisory@sovereignpremier.com before shipping a product back.
Please provide your order number, product name, reason for the request, and photographs or video where relevant.
Our advisory team will confirm eligibility, the return destination, required packaging, transportation arrangements, and any applicable costs. Do not return products to our business address or a supplier without receiving instructions.
4. Damaged, Defective & Incorrect Items
Inspect your order as soon as reasonably possible. Report damage, defects, missing components, or an incorrect item promptly, preferably within 48 hours of delivery.
Provide photographs of the product, packaging, labels, and any visible delivery damage. Retain the packaging and affected item while we coordinate the next steps.
For damage in transit, our team coordinates the claim with the brand and carrier on your behalf. Manufacturer defects are addressed under the applicable warranty or other available remedies.
Depending on the circumstances, a resolution may include repair, replacement parts, replacement of the product, or a refund. Responsibility for related transportation costs will be confirmed as part of the resolution.
Prompt reporting helps preserve evidence and meet carrier requirements. It does not automatically eliminate statutory rights or claims involving issues discovered later.
5. Change-of-Mind Returns
For approved non-defective returns, the customer is responsible for return transportation unless otherwise stated before purchase.
Large-item return transportation may be substantial. Separately charged outbound delivery or completed services may be non-refundable where disclosed and permitted by law.
Product-specific restocking, packaging, or handling fees may apply only where disclosed before purchase. Sovereign Premier does not impose a universal restocking fee on every product.
Original shipping charges are refundable only where required by law or where the return is due to our error, damage or a defect.
6. Delivery Services & Return Transportation
Assembly, installation, unpacking and packaging removal are separate from product return eligibility, and are not included with delivery unless expressly stated on the product page.
Return pickup, removal from the residence, repackaging and return transportation are not included with outbound shipping.
If your product requires original packaging for a return, please retain it during the return period.
7. Return Inspection
Approved returns are inspected upon receipt.
Deductions or refusal of a non-defective return may apply when an item is used, damaged after delivery, modified, incomplete, or missing required packaging, subject to the conditions disclosed before purchase and applicable law.
We will explain the reason for any proposed deduction or declined return.
8. Refund Processing
After an approved return is received and inspected, we will notify you of the outcome.
Once an approved return is shipped back, the return and refund process may take up to 30 calendar days, including return transportation, receipt, inspection, and refund processing.
Approved refunds will be issued to the original payment method as promptly as reasonably possible following inspection and approval. Any shorter refund timeframe required by applicable law will be honored.
Your payment provider may require additional time for the refund to appear in your account.
Refunds required because of shipment delays, cancellations, or other legal obligations will be processed within the applicable legal timeframe.
9. Exchanges
Exchanges depend on product availability and the applicable return conditions.
Contact advisory@sovereignpremier.com before arranging an exchange. We will confirm any price difference, transportation cost, or other applicable charge before proceeding.
10. Cancellations
Contact advisory@sovereignpremier.com as soon as possible if you wish to cancel.
We will make reasonable efforts to stop an order before production or fulfillment begins. Customized and made-to-order pieces may become non-cancellable once production starts, where that condition was disclosed before purchase.
Any applicable cancellation fee or non-recoverable cost must follow the terms disclosed before purchase and applicable law.
These restrictions do not remove any right to cancel or receive a refund when shipment is delayed or another legal remedy applies.
11. Refused Deliveries
If a shipment appears damaged, document its condition and contact our advisory team or the delivery provider for instructions.
An unjustified refusal or missed delivery may result in return transportation, storage, or redelivery charges where disclosed and permitted by law. We will explain any applicable deduction.
A legitimate damage claim will be reviewed according to the circumstances and applicable rights.
12. Manufacturer Warranties
Manufacturer warranty coverage is separate from the return policy and transit insurance.
Coverage periods, exclusions, available remedies, and responsibility for labor or transportation vary by product. Please review the warranty information provided before purchase.
Our advisory team assists with manufacturer warranty coordination. A warranty statement does not imply that every product carries the same coverage or that customer negligence is covered.
13. Consumer Rights
Nothing in this policy limits rights or remedies that cannot legally be excluded.
14. Contact
Advisory: advisory@sovereignpremier.com
Toll-Free: (888) 482-4118
Text: (254) 237-5976
Monday–Friday: 9:00 AM–6:00 PM Central Time
Saturday: 10:00 AM–4:00 PM Central Time
Sunday: Unavailable
15. Policy Updates
Updates will be posted here. Changes will not retroactively remove return terms or rights applicable to an existing purchase.