CONCIERGE & ADVISORY

We Look Forward to Hearing From You

Whether you are choosing a first piece or planning a complete wellness space, our private client team is here to help, with no obligation.

A PERSONAL REPLY WITHIN ONE BUSINESS DAY
Ways To Connect

How to Reach Us

Questions & New Orders
concierge@sovereignpremier.com
ONE BUSINESS DAY
Existing Orders & Delivery
advisory@sovereignpremier.com
ONE BUSINESS DAY
Speak With Us
Call us toll-free at 888-482-4118
Text us at (254) 237-5976
Common Questions

Frequently Asked Questions

How is my order delivered?

Every piece ships directly from its brand in the United States to your door. Smaller items travel by parcel carrier; larger pieces such as saunas and cold plunges travel by freight, usually to the curb or driveway, so please plan for help moving them into place. Saunas usually require assembly, and many need a licensed electrician. We are happy to confirm the delivery details for your piece before you order.

Will I be kept informed after I order?

Yes. You will receive an order confirmation, and tracking details as soon as your order ships. For freight deliveries, the carrier usually contacts you to schedule a delivery window. Our concierge remains available throughout if you have any questions.

What protection do I have after purchase?

Every piece carries the manufacturer warranty described on its product page, and our advisory team coordinates any warranty request on your behalf. If anything arrives damaged, please let us know within 48 hours and we will take care of the next steps. Our Return & Refund Policy explains your options in full.

Does asking a question commit me to a purchase?

Not at all. Asking us a question never commits you to anything. When you are ready, you can order directly on the site, and shipping and taxes are shown at checkout before you pay.

PRIVATE INQUIRY

Begin a Conversation

Please choose a topic
A Product Question
Space Planning & Specifications
Delivery & Scheduling
An Existing Order
Returns, Warranty & Care

Business Hours

Monday – Friday 9:00 AM - 6:00 PM CT
Saturday 10:00 AM–4:00 PM CT
The Sovereign Standard

Why Clients Choose Sovereign Premier

Personal Guidance

Knowledgeable support before and after your purchase.

Private & Secure

Your information is handled with care and protected by trusted systems.

Curated for Quality

Premium wellness products selected for performance, craftsmanship, and lasting value.

Personal Care

Thoughtful support from product selection through delivery.